Tap the meal you're ordering for at the top of this page. The form will open in a new tab. Pick the room number first, then the items the resident wants. Hit submit. Tracy sees it on the kitchen screen within 15 seconds.
Sunday is pancake day. Friday is waffle day. French toast turns up here and there.
On any of those days, butter and syrup come with every order automatically — you don't have to add them as condiments. The Extra server brings spares on the cart too. If a specific resident doesn't want them, just deselect the auto-included pills before submitting.
If a resident is at an appointment, with family, or in the hospital, the front desk marks them ROOF (Resident Out Of Facility). Their room is automatically skipped on the tray run — you don't need to do anything.
If you know in advance that a resident will be out, let the front desk know so they can flag it.
A standing order is when a resident has the same thing every day — for example, oatmeal with raisins and decaf every breakfast. Tracy submits it automatically; you don't have to enter it.
If a resident wants something different on a particular day, just place a normal order — it overrides the standing order for that meal.
To set up a standing order for a resident, talk to the server in charge of deliveries between meal times.
Breakfast run goes out at 7:00 AM · orders in by 6:00 AM
Lunch run goes out at 11:00 AM · orders in by 10:00 AM
Dinner run goes out at 4:00 PM · orders in by 2:00 PM
Ideally we get the bulk of the deliveries on these runs. Late orders still go through — the kitchen will see them — but they might not make the main run.
Open the same form again, pick the room number, and submit a new order. Tracy uses the most recent submission. If you need it fully cancelled, tell the kitchen directly so they don't make the tray.
Anything on Tracy's side — wrong menu item, missing room, weird behavior — talk to the server in charge of deliveries. They'll contact Mark. The system is built to be fixed quickly when something's off.